Roly's Fudge Pantry

UNHELPFUL! THEY LACK INTER-PERSONAL CUSTOMER SERVICE SKILLS! DO NOT EVEN EXPECT A SMILE! First tried this shop a couple or so years ago and shocked by the unhelpful lady in there, who was very sterned face on my customer enquiry. I asked if I could have a box of fudge made up please, using my choice of available fudge flavours . I was told I could only purchase their own pre-packed selction boxes, which I did not want due to certain flavours obviously unwanted, I HAVE HAD OTHER ROLY'S FUDGE SHOPS BEING SO HELPFUL IN DOING THIS AND EVEN ASKING IF I WANTED MY BOX OF FUDGE, ASKING WHICH COLOURED PAPER AND RIBBON I WOULD LIKE....... (FLAVOURS I CHOSE MYSELF AND NOT THE SHOPS' PREPACKED AND THEIR CHOICE OF VARIETY FUDGES) . DO NOT EXPECT THIS SERVICE AT THIS SHOP!! Moving on a couple or so years now, I paid another visit to this shop , in the hope things have improved. How wrong was I ???! Asking the same question, could they possibly make up a gift box with My Own Selection Of Flavours? The answer from the man serving me, was basically "No!" . Only boxes at back of shop already done and left. AGAIN!! No smile!! Totally unhelpful like the woman a couple of years ago. So I said "Forget it" They should remember that it is their customers who keep them in business and try and be more helpful! Just Miserable............. UPDATE: Thank you for your reply of the 1st November 2022 (BELOW). * Firstly, whilst I appreciate the shop was running down it's stock and there were a lack of flavours, I was asking and hoping they could make me up a gift box of the 'selected flavours that they DID have. This was NOT offered to myself upon asking, so I considser this VERY UNHELPFUL, as I am sure you will appreciate. * Secondly, Whilst I appreciate Natasha's Law, I have had other Roly's Shops who have gone out of their way to be so helpful and put the relevant food labelling on with my selection of flavours. I also appreciate and realise the shops are independently owned. * Thirdly, this was the second visit to this shop as mentioned above and they were mid season on my first visit a couple of years ago, but still hardly a smile. Not a the nicest shopping experience I am sorry to say, after giving them a second chance after a couple of years on and sadly finding things still the same. Thank you for your apologies though. Have a lovely day too :))
Oct 3rd, 2022

They are not temporarily closed!! Google, sort it out
Mar 28th, 2023

Insane range of different types of fudge. Pricey at about 3.50 for 100g but still worth it.
Mar 14th, 2023

The place for fudge
Mar 9th, 2023

Inedible, overpriced 16.45..Worst fudge I have ever tried far 2 sweet massive dissapoint
Oct 4th, 2022