Symphony of the Sea Hotel

May 1st, 2022

Mar 24th, 2022

Finally after 4 months of wrangling, I have received the 20 I was owed by the Cafe at the Symphony Hotel!! I was wrongly charged for another customers lunch . The manager acknowledged this when I rang 2 days later but in 4 months was not able to action this refund. 4 phone calls 3 letters later, and after raising a dispute with my bank the money is back in my account. The manager is aggressive and condescending as well as clearly inefficient. If I had walked out of the premises owing HIM 20 I suspect that he would have been more pro-active!! Don't touch the place with a barge pole!!
Jan 29th, 2022

Aug 26th, 2021

Avoid at all costs! I booked a room at this hotel back in December, and unfortunately had to cancel shortly after. The cancellation was well within the free cancellation period. The money was immediately taken at the point of making the booking, but getting it back has been a nightmare. Luckily I made the reservation through booking.com, who have been able to refund me now. Over a month later. I had sent two emails, with no response. I made various phone calls, but was often greeted by a man who wasn't very helpful in resolving the issue. That is when someone actually answered. From looking at other reviews, this is not an isolated incident.
Aug 13th, 2021