AEI Security & Communications Limited

Advantages I bought a AEI SECURITY WIRELESS ALARM SYSTEM many years ago and the system worked perfectly for a number of years, so when the DIAL UP CONTROL PANEL (MU4000) went faulty I was keen to stay with the same Disadvantages Unfortunately the new DIAL UP CONTROL PANEL (MU4000) I ordered from AEI SECURITY website went faulty after a few days of use. I spoke with Sean who advised that is was probably a faulty power supply and would send one out to me. I did not receive the new power supply for about 4 months after contacting Sean numerous times, each time he'd would tell me there was an issue with the order. When I finally received the power supply, it did not resolve the issue. I have tried contacting Sean again numerous times to no avail. The above is a cut down version of what happened, please factor in many conversations with Sean and many tests and resets before he agreed to send out a replacement power supply. Comment My impressions of this organization is exceptionally poor, I don't think they are at all interested in resolving this issue. I believe they have my money and will from now on practice avoidance. I wish I had read other reviews before dealing with this organization. My experience with this organization has been awful. Date of services rendered: 15/02/2021 People I corresponded with: Sean and Julie Delenio (Accounts Dept.)
May 9th, 2022

I have ordered a transmitter and receiver from AEI Company on 7th March 2021. The delivery man has not found our address (London!) and delivered back the ordered item to the company. I have called their phone number and the advisor promised the full refund within 24 hours. I have not received the refund until today. The company does not reply my emails and phone calls. I have been waiting my 143 Pounds. I have a very bad experience with AEI.
Nov 23rd, 2020

DigiSender HD Pro 3 Triple-input Powerline HDMI Sender (DGHDP3). To all the staff of AEI Received my order of DigiSender equipment yesterday (9 July 2018). I can't thank you enough. The picture and sound quality is absolutely superb. The equipment was bought to replace an older radio-signal Digisender that struggled with our thick interior stone walls and even more so with the heat wave. I'm getting a bit old and doddery but I found the instructions to be simple to follow and it was easy to set up the units. Once again many thanks for the excellent product. I wish your company every success for the future.
May 13th, 2018

Customer Support does not appear to exist with no replies to emails or anyone ever answering phone calls. The systems I have bought (3 so far) do work reasonably well.
Feb 1st, 2018

I purchased I Digisender 18 Months ago and has been working fine but now has stopped working. There is no-one at support to ask what the problem is. The red light on the power indicator is flashing red. I have tried emailing and Phoning any number at AEI Security & Communications and there is no answer. I have had a reply and the number they have supplied is working. I have spoken to support and they have identified the problem as a Faulty power supply. Tested it and and can confirm this as correct. Thank you *UPdate * There was a problem at AEI with their phone system, and has since been rectified. Customer support has since been very good. I would also like to say that the Digisender has worked perfectly in the 18 Months I have had them and the new power supply will give me further continuous use.
Aug 25th, 2018