Urban eBikes

I purchased my NIU electric scooter for them in 2019 and since then it has had engine and battery problems which have not been fixed by Urban eBikes. As other have already mentioned, their aftersales service is non-existent. They won't reply to your call or emails, repairs to the motorcycle take months at a time and they simply don't care about their customers. They refuse to repair the bike for an issue that was brought up during the warranty period. I recommend to avoid them.
Mar 11th, 2023

Joe and the team were incredibly helpful and friendly during a test ride and an explanation of Zero motorbikes for me and my wife. Amazingly impressive bikes and we have some pondering to do, but I'm pretty sure we'll find it impossible to resist! The prices seem high at first but as long term owners of electric cars we know about the savings in 'fuel' and servicing, as well as the joy of instant bucket loads of torque from any speed. Also I think the Zero S/DS/FX should be compared with mid-sized and large bikes rather than small ones and then the pricing makes more sense. It has the acceleration of a 750cc and the drivetrain is smoother than on 1200+cc bikes in that there are no vibrations at all. The additional charge tank will fix any range issues for me as I want a decent break between stages of long trips anyway and for more frequent local-ish rides the range is just fine.
Apr 8th, 2023

Picked up my surron 2 weeks ago after telling me it would take them 3 days to just service it and fix it after they messed it up in the first place and still aint got it back dont use this company
Jul 7th, 2022

Friendly and informative staff, very helpful. Have put and order in for an electric motorbike so I shall update when the order is concreted but so far very impressive.
Jun 8th, 2022

Ordered the Super Soco TC Max a couple of weeks a go and overall the experience was great! The delivery arrived yesterday and the chap delivering the bike was incredibly helpful and walked through all of the setup/operation. As far as delivery experiences go, it's up there with the best. The only minor thing was that the delivery took slightly longer than advertised (only by a couple of days, nothing unreasonable) but the team were lightning fast when replying to update requests so I knew what was happening - the swift updates were very much appreciated. Overall the customer service was great, as was the delivery. Would be more than happy to deal with these guys again in the future!
May 30th, 2022