Waterfront & Solent Surgery

I wish I never moved here. Can't do repeat prescriptions on the pod because of my anxiety.. so no meds.. yeah great.thanks for that
Apr 1st, 2023

Same day appointment is a straight forward and easy process so that's worth a few stars. However, getting a normal appointment is near on impossible, constantly ring to be on hold to finally get through and then no appointments and told to ring again another day and to just keep doing this until I get an appointment. However, with being in work it is not always possible to hold for 30-45 mins to get through! The online booking doesn't seem to be active anymore which is a shame as this was quicker and easier. The prescription service here recently has gone down hill massively. I have repeat prescriptions and I am having to call every single month without fail to get an error rectified. On this occasion I have been trying to get a prescription since 24th March, it is now 30th March and for the 4th day in a row had to contact the surgery about getting this sorted! This has happened every month for the last 3 months. Getting a repeat prescription should be a lot simpler than this. There is clearly miscommunication within the team as I am saying the same thing every month but the mistake continues to be made. Hopefully after this month it will finally be rectified
Mar 4th, 2023

Amazing surgery. I have always received excellent customer service and care from receptionists and the doctors. Everytime I have called wether it be about me or my children the phone has been answered and we have been given an appointment if thats what was needed after. After going to the surgery yesterday its clear to see the strain all these wonderful people are under and I can only imagine how stressful and exhausting it is for you all at the moment. I just wanted to say thank you to everyone at the surgery and me and my family appreciate you all and think you are amazing.
Nov 30th, 2022

Faultless service. Within 1 hour of phoning for an emergency appointment I had received a triage call had an appointment with Dr Sherwin and picked up the prescription from Boots. 10/10
Sep 23rd, 2022

Jun 30th, 2022