Safestore Self Storage London Paddington - Marble Arch

Apr 28th, 2023

Safestore stuff are always very friendly and professional, excellent customer services and utilities are always very clean. Thanks Aman, Karl and Larry.
Apr 11th, 2023

Karl was a great help. Would recommend!
Mar 25th, 2023

Best place to store your stuff
Feb 25th, 2023

Please let this be a warning of the underground location and careless staff at this storage facility. We received a call about a leaking unit near ours due to roadworks above the unit but were advised that our unit was okay. When we rushed to check if our unit was okay, we noticed a leak, dripping from the top right hand side of the ceiling into our unit. We did everything we could to cover the unit from above and isolate the leak and made it clear to employee, Amin that this is not a long term solution and our personal belongings are at risk of being ruined. We needed to find a solution such as calling an emergency plumber to fix the leak or moving our belongings to another unit. He repeatedly told us that there is nothing he can do and neither of those solutions are possible. He confirmed that there was no spare units available and told us how lucky we were that it isnt our unit two doors down that is knee deep in flooding. We went away and consulted a plumber friend who strongly advised that an active leak needs to be urgently looked at to avoid unrepairable damage and a loss of valuables. Having fed this back to Amin he told us that there was no way he could get an emergency plumber out but he assured us that he would get someone out first thing the next day. We pleaded with him whether there was anything we could do to move our belongings to a different unit but he told us that there was nothing free. We waited all day Monday 25th July 2022 for a phone call to update us on the status of the plumber that was booked but heard nothing. So in the afternoon we decided to call the branch instead and finally managed to get through to Darren the manager. He told us that Amin hadnt relayed any of the information about the leak onto him and that no plumber had been booked. He also told us that there was no point of booking a plumber as the problem was unfixable. He said he will find us a spare unit so not sure why Amin was unable to offer us these free units the previous evening. We rented a car as fast as we could, cancelled our working days and rushed down to the storage unit within 45 minutes of this call. I cannot describe the scenes inside our unit and just thinking about it breaks my heart. The smell was overwhelming of mould and damp. The walls had begun to start growing mould. Where the leak was, a pool of water was weighing down the protection we make-shifted the day before and our personal items and memories from all over the world were ruined. It was a vast contrast to the previous day at which point none of our stored items were even wet. To think this could have been avoided if Amin had offered us one of the available spare units the day before is saddening and disappointing but most of all negligent. It shows how little such an employee cares about keeping anyones belongings safely stored at Safestore. If Amin would have offered or bothered to find us a spare unit the day before, our belongings and memories could have been saved. Also lying about getting a plumber in to fix the problem first thing only to get rid of us at the time and clock off work shows lack of regard and negligence towards the service which we pay for. We binned about 80% of our belongings which we have kept safe, collected and saved over the last 10-20 years. Discovering each memory that was ruined was heartbreaking and overall this entire experience was emotionally draining and mentally damaging. We had to seek medical treatment for the stress caused by these events. Not to mention the negligence for our safety inside the unit where the pool of water that had collected overnight above the unit and had fallen over my partners head. I emailed my complaint to Safestore along with medical letters for the trauma caused by the experience but their response was merely to decline all responsibility and wish me luck. So the only thing I can do is to warn others of this particular Safestore location so that you can avoid going through such a horrific experience and treatment.
Feb 15th, 2023