Imperial Private Healthcare

The worst private hospital in the country . avoid them at all cost ! They hound you for money and send bailiffs to your doors . They threatened to cancel appointment if I dont pay them upfront . They are running a scam and it should be avoided at all costs !! I found them impossible to deal with and when you make a complaint they give you standard nonsense responses. I made the worst mistake of my life by choosing them as my healthcare provider never ever again .
Aug 22nd, 2022

Private care it might be but you will be treated just like any NHS hospital - unfriendly, unhelpful and totally cold receptionists (apart from one guy-hat off for being realy welcoming), unfriendly opening hours, emergency care during treatment is laughable (on call doc didn't even take my details but just send me to A&E to sit there for 4 hours - had more care there than in the "Private clinic"). Avoid at all cost. Lots of hidden fees too like Private prescriptions will ruin your budget. Total scam.
Nov 1st, 2021

Terrible experience where very sensitive samples were sent to the wrong lab for (very expensive) testing. It took a lot of effort at a very stressful time for us to resolve the issue and Imperial have not offered any compensation for the distress they caused, despite us taking the time to make a formal complaint to them.
Mar 21st, 2020

The worst nightmare for me - is to give blood! In the last 6 months I've had to do these at least 5 times. All of the tests was done privately in Harley Street, apart from the very last one - Lindo Wing, St Mary's!!!! You guys, I don't know what to say! It's been done by the lady who sat at the reception (apparently she also is a nurse?). Blood wasn't coming out of me (it did happened in the past) and when I was about to faint, receptionist/nurse got so scared and didn't knew what to do! Dear nurse, first of all you must make us feel relaxed (talk to us during whole time! About ANYTHING!). Second of all if we still can't handle it and do faint you MUST KNOW what to do! Offer a glass of water, open the window, put us down and ask to raise legs up, or ask us to lean forwards and put the head down! Don't just stand there OR tell me "let's try another arm" while I am fainting! SERIOUSLY!!!!!!!!!!! It was my worst experience in many years!
Mar 25th, 2019

Went this morning and received wonderful service. Receptionist was welcoming and the nurse who took my blood was lovely. Was taken well care of from the moment I arrived until I left. Had numerous procedures booked in already since I visited this morning. So quick! Thank you.
Jan 11th, 2019