Roseate House London

One of my favourite hotels in london. Nestled in a quiet and convenient neighbourhood, service was excellent. Rooms were vintage and big. The breakfast was the most noteworthy-- the pastries were so good we went twice! If you intend to live around South Kensington, this is the best option. However if you're not into vintage, I wouldn't recommend this region to stay in. Only issue typical of South Kent hotels are narrow corridors and inaccessibility (stairs only) for large luggages, not to mention the typical hot and cold taps
May 2nd, 2023

May 1st, 2023

My friend booked a stay at this hotel and experienced the absolutely abismal service. There was an issue with his daughter's passport and could not travel on the date they reserved. They reached out to the hotel to explain the situation and to request a different date but nobody from the management was willing to do anything. After repeated phone calls and pleading with anyone at the hotel to try to acommodate them they would not. I got involved as my english level is higher and after trying to reason with the management they decided to take 2000.00 as a full penalty without even a consideration. The issue has been dragging along for 10 days, since Easter. Absolutly disgraceful and awful experience. Stay away from this place.
Apr 18th, 2023

My girlfriend and I stayed at the hotel between October 31 and November 4, 2022. Overall the hotel environment was good, but I was not satisfied with the hotel's attitude in dealing with guests. When we returned to the hotel on the night of November 2, one of the stuffed animals we had left on our bed had disappeared, so we reported the situation to the hotel front desk. We suspected that the hotel cleaning staff had lost our plush toy, but the hotel staff replied to us the next day that they had not found it. On November 3rd, we asked the hotel to help us find our plush toy, but the hotel's reply was still no. The lobby manager told us that the hotel's cleaning staff would go home every day, so is this the reason why your hotel is not responsible for this matter and does not pay compensation? On November 4th, when we checked out, we once again asked the hotel to take responsibility for this matter and compensate us. The reception desk replied that she had no right to make a decision and needed to consult their manager. She said she would contact us after their discussion. However, since November 4th, we have not received any news from the hotel, no one has found our beloved stuffed animal, no one is responsible for this matter, and no one has compensated for our loss. I don't think this is the kind of attitude a five-star hotel should have when dealing with its customers!!! Ultimately, we hope that the hotel will give us an answer.
Apr 19th, 2023

Apr 13th, 2023