Space4Living

Catherine is the most incompetent member of the team and frustratingly the person I always seem to have to deal with. She has made many, many, many mistakes which if I hadn't noticed then I would be hundreds of pounds out of pocket. She repeatedly makes errors with the financial statements and takes weeks to reply, even to the most simple requests. She never apologises for her errors. I am so glad this agency has been sold to Edward Mellor, as I would otherwise have moved over to them myself. Riva was the best of the bunch, but sadly she left to work somewhere else. Frustratingly Catherine has is also the one member of the team moving to Edward Mellor, however I will request for someone else to work with as I cannot keep putting in the many hours required to unpick Catherine's numerous mistakes. I'm a very unhappy customer.
Dec 10th, 2020

Critical: Professionalism, Quality, Responsiveness, Value
Oct 17th, 2020

Unfortunately this company is not great at addressing repairs. I waited for over a year for two simple repairs,despite numerous calls, they were still not dealt with. Not that great at looking after Tenants. This should be prioritry for all tenants, particularly good tenants like myself who update the property decor and have always paid rent on time. Clearly good tenants are not valued.
Oct 15th, 2020

Be careful and do your research before signing a contract with Space4Living an unprofessional, lying, money grabbing company. Everything was wrong with this agency. They ignore your emails, lie about everything they can, and call you a liar too. The whole agency is difficult to get hold of and seemingly wait until the last minute to do anything. When you call them up, they provide incorrect information, half-truths, and place the blame on other tenants. The estate agent that handled our property, is incompetent and a compulsive liar, to say the least. They will try their best to keep your deposit. It took nearly 6 weeks after moving out of the property for them to return our deposits but this wasnt an easy process. We sent many emails (no response to any of these) and called the office many times, finally receiving our deposits back (2 mins before they ran out of time to legally return them, in line with the deposit protection scheme) after we suggested taking further action against them with the deposit protection scheme. When we moved into the property, it was a huge health and safety hazard. For 8 weeks they left us with a broken boiler, a broken washer/dryer machine, a cockroach infestation, a slug infestation, severe mould and damp that quickly ruined our belongings, and faulty electricity. A few weeks into our tenancy, the estate agent handling our property stopped replying to our emails (whilst all problems stated were still outstanding and no action had been taken). There were many more problems throughout the year. We had to involve the council who came round for a meeting. The estate agent handling our property lied her way through the whole meeting. We had to contact the council on a few more occasions throughout the year. All we wanted was a habitable property, but that is too much to ask for from Space4Living. This agency hasnt got a clue what they are doing. Hassle from start to finish. AVOID at all costs.
Sep 27th, 2020

I did get a place from here but know longer deal with them... only the landlord that is better for me
May 8th, 2020