Cambridgeshire & Peterborough Wheelchair Service - AJM Healthcare

Been waiting for new battery for a month now for my electric wheelchair and up to day and they are still not any indication of when they will be in I have rang a local Motability centre and they believe they have a battery in stock I am housebound at the moment because of this AJM told me because it is an NHS chair no private company should put a battery on it Do still got to be housebound until they let me know If there was a -score it would be my score Rubbish service
Feb 3rd, 2023

Great
Nov 12th, 2022

Firstly I would like to say a massive thank you to one of the Angels on the phone today Steph. The response was as I would expect everytime and perfect. If businesses around this country of ours was just a Tenth of the politeness and respect given to all customers England would be great again. 10/10 plus. Thank you and kind regards Paul
Sep 26th, 2022

My disabled mums GP made a referral to this company for her to have a new wheelchair last March. After a few weeks they brought the wrong wheelchair & couldnt leave it as it dIdnt meet her needs. After that I phoned every week to get an update. For weeks & weeks I was lied to & given the run around. Until they called me to tell me Mums chair was coming in the following week & wasnt that wonderful. My reply was so every week when I have spoken to you about this wheelchair you have lied to me. The lady I spoke to every week replied yes, sorry about that. I was furious & made a complaint to her line manager. Who needed a week to investigate. She did come back with an apology & a promise that the lady in question would receive full training to make sure she always give accurate information. Also a new timescale was given for the compilation & delivery of the wheelchair. That date came & went so I complained to the complaint investigators line manager. His response was so uncaring it was laughable. He gave me a new timescale. On this Monday my mum had a phone call to say her chair would be delivered today. Today they phoned to say my Mum wasnt eligible for a NHS wheelchair. No further explanation. They said they would call me to explain, which they did not. I phoned them & spoke to a very kind gentleman John, who took the time to explain to me that they had made a mistake when they accepted the referral, last March. That because my Mum live in a residential facility that she isnt eligible for a NHS wheelchair. So for 5 months I have been lied to & given the run around. AJM Healthcare Group do not deserve to be a trading company. They lack ethics & empathy. Their clerical error as resulted in months of distress for my 88year old, stroke survivor mother. They should be ashamed of the way they conduct themselves. They is no excuse for the way they have treated my mother and they couldnt care less.
Aug 8th, 2022

Very unhappy to hear that the gentleman I support will not be able to have his chair fixed anymore, this is a serve risk and definitely a safeguarding issue. The reasons behind this I do not agree with and should definitely be more options put in place other than just we shall no longer fix the problem.
Jul 21st, 2022