Cyrus Audio Ltd

(Translated by Google) EXCELLENT SERVICE I contacted Cyrus because while cleaning my "ONE" I ruined the grips using a too aggressive product. Without any hesitation they sent me new grips for FREE. What can I say... I felt followed as only a large company can do! Take care of the customer in the after-sales phase is essential to create brand loyalty.Congratulations Cyrus, you are a great company and I am proud to be your customer, thank you !!! (Original) SERVIZIO ECCELLENTE Ho contattato Cyrus perch pulendo il mio ONE" ho rovinato le manopole usando un prodotto troppo aggressivo. Senza nessuna esitazione mi hanno spedito GRATUITAMENTE le manopole nuove. Che dire... mi sono sentito seguito come solo una grande azienda sa fare! Avere cura del cliente nella fase post vendita fondamentale per creare brand loyalty. Complimenti Cyrus, siete una grande azienda e sono fiero di essere un vostro cliente, grazie !!!
Jun 14th, 2022

Nov 25th, 2021

Love this amplifier . Had it for nearly 5 years .. it has never moved and its been well loved and looked after . Yesterday I moved the set up round and noticed this black Cyrus piece of rubber is loose under the amp,I can also hear something loose inside the amp ! All of a sudden I have gone from loving the amp to wanting to get rid of it in the blink of an eye ! The amps never been moved in the time I have owned it .. very poor how this has been put together ! Surely even though the amp is nearly 5 years old this shouldnt happen
Oct 1st, 2021

My CD developed a skipping problem and after giving the matter much thought, I decided to go for an upgrade. I had to send my player back to Cyrus via an authorised retailer. Well, that was over a month ago and during that time, nobody from the retailer or Cyrus have kept me informed. I'm now at the stage where I've lost all faith in the retailer and asked Cyrus if they are able to send my CD player back to me or to another authorised retailer. Basically, the answer is no as I still have to go to the retailer to pay for a service that they've been completely inept in performing. So, my dissatisfaction with Cyrus is based on the fact that their faults with their CD players seem to be common place; they've had my CD player over a month when their normal turnaround times are usually 10-15 days; nobody has kept me informed as to the whereabouts or progress of my CD player; and now they are holding my CD player to ransom and are forcing me to continue to deal with the useless retailer. Congratulations Cyrus for such excellent customer service!
Jan 3rd, 2020

Utterly unreliable. My previous Cyrus CD player was returned twice due to not playing CD's. I foolishly upgraded to Cyrus Signature components at significant cost. So far within 2 years the CD player has been returned twice, and is about to be returned for a third time. The signature DAC has also been returned twice. For the price I would expect some kind of reliability. I have had CD players and systems for decades, even the cheapest I have ever owned offered far more reliability than Cyrus. I deeply regret going with Cyrus and frankly I would not recommend them to anyone.
Nov 29th, 2017