Wareside Cattery

Apr 11th, 2023

Dreadful - cats came out skinny and traumatised after 2 weeks and coats had lost their shine. Facilities poor (pens had no scratching posts and bed was a bowl with blanket). If I hadnt had flights booked I would never have left them. Even so the cattery was full and most reviews I had read were good so decided go against my better judgement. I now wonder about the credibility of some reviews. Despite promising to let us know and keep me updated, the Owners were very unresponsive to requests for updates on how cats were. When we did finally speak I dont think they even knew which cats I was talking about. This was upsetting and unusual-every Catterys we have ever stayed with has been forth coming and keen to share that cats doing well. When we eventually got home, we realised that the cushion base of one of the cat carriers (which wed left in their pen ) was sodden with urine and also full of poo. Cats clearly used it as a litter tray but doesnt appear that owners noticed (or cared) and were happy for me to put poor cat in there to travel home. Oh and incase youre wondering we did notice a smell in car (dreadful) but kept windows open thinking it was an accident had on the journey, but theres no way it could be - far too much! I note that the litter tray provided at cattery had about 3 pieces of litter in it, likely not enough for cats to understand this is what it was for. When I asked why I was told it was because it works. Clearly not. Both my cats use a litter tray at home when necessary no problem! Wareside is most certainly not the first Catterys we have used but very definitely the worst :(
Oct 8th, 2022

Sep 23rd, 2022

Carol was extremely rude! Apparently asking whether they charge per night or per day is not worth their time. Pathetic level of customer service. If a customer doesnt have a right to ask about the price you charge, then what is the point? I was more than happy to pay whatever the charge was, but she declined and then goes on to hanging up the phone on my face. Who knows, maybe if my name was Joe Blogs, she may have been more accommodating It is the most disgracefully poor level of customer service I have ever come across. The sheer arrogance shown by Carol to indirectly label me as a customer not fit for her business simply because I asked whether they charge per day or per night is beyond appalling. She has shown an utter lack of competence and I will not recommend her cattery to anyone. There are plenty of great catteries nearby that provide a very high level of service. Please do yourselves a favour and avoid this Cattery
Jul 17th, 2022

Jun 20th, 2022