mydentist, Fairview Road, Hungerford

Hugely disappointed with this practice - no communication at all throughout Covid and now have been told that we have been de-registered as NHS patients because we havent contacted them. No flexibility or recognition of their failure to communicate.
Feb 18th, 2023

The dentist who treated me, Faisal has been incredibly supportive when providing treatment. Reception staff also very helpful.
Sep 3rd, 2022

Initially really good but then went down hill very soon. I don't think i've seen the same dentist twice (which you should). Very long wait for an appointment and even if you do you there is a high chance they will cancel it. Doesn't seem they have enough denist's but effort should be make to transfer me to another mydentist branch. If you are looking for a new dentist, don't look here until they get more dentists.
May 31st, 2022

I think I'm being very generous awarding 1 star. I started a root canal approx 18 months ago and they seem to never have an NHS dentist. Complete waste of time even ringing this practice as you are always told we don't have an NHS dentist but we are getting one!!! Well my husband needed to see the dentist for an emergency but absolutely no help at all, he phoned Wootton Basset My Dentist and was seen almost immediately so I thought I would give them a try and I've never looked backed ok it's a few miles out but the receptionists are very helpful and keen to help, I've had no problems making future appointments. Me and my husband have now changed to this practice and I suggest others follow as a few people have now left Hungerford to go to Wootton Basset.
Aug 26th, 2022

Always cancelling appointments, long waits, find another Dentist! I've had a bad experience with this Dentist, appointments always cancelled, every time I have been they are running late, rude receptionists!!! To top it off, I had a root canal treatment and crown fitted, I had a check up booked in April to make sure it had all settled. I then received a letter in January to say the appointment had been cancelled, now May and I've heard nothing! I emailed to see what was going on as I received a letter from the practice to say they are going private! I was told my appointment would have to be private now! I challenged this as it clearly stated in the letter "if you have an NHS appointment which was booked before 1st July 2022, I will see you for this appointment"! This was the response: I am sorry, but Faisal is adamant he is not seeing patients that are NHS. We have had loads of patients that complained, but he will not see patients unless they go private. Dentists unfortunately call the shots and my dentist have to comply. He knows what it says in the letter. He did not personally write the letter. Head office did and he said he did not agree to that, therefore he is refusing to see NHS patients. You can change to the Practice Plan or MyOptions (see attached) if you would like to see Faisal, or you can wait until the end of July and phone to book back in with the new NHS dentist, that starts in August. I cannot book you in with her yet, as he diary does not get opened until end of July. What an absolute joke! Is this how you treat existing patients! Clearly all about making money!!!! I've told the practice to remove me from their list and I will go elsewhere!
May 21st, 2022