Rowlands Pharmacy Waterloo

So unbelievably rude. Came in with my baby and was waiting for a while not even acknowledged. In the end I had to say to them excuse me please could you take my prescription form and their answer 'oh yeah' didn't even look at me. They didn't even have it anyway! Whilst I was waiting people were walking out due to the shocking service. Absolutely shocking customer service - wouldn't hurt to acknowledge your customers or even crack a smile! Avoid here at all costs!!
Apr 26th, 2023

Not a patient but actually worked here today. Credit to most of the staff for working hard in a busy branch, but can I say Rachel the dispenser is one of the rudest, most ill-mannered, snappy individuals I've ever met. Constantly muttering under her breath about colleagues and patients which was incredibly unprofessional. Not even said thanks or goodbye at the end of the day. I don't know what's in the cigs she smokes but it seems to eliminate any respect, courtesy or basic human decency. If you don't like dealing with patients or colleagues, there's plenty of jobs out there. God help the people having to work with such a sour and toxic individual on a daily basis !
Jan 23rd, 2023

Came in today to get a prescription but service was extremely slow waited over 35 minutes. Staff members discussing getting future Botox and veneers. In my opinion their personal lives are more important to them than their customers and its a disgrace! Please improve!
Jan 12th, 2023

Fantastic staff. Always happy and helpful. Glad to have them just around the corner
Jan 9th, 2023

Everytime there's a problem they never answer the phone and will say a problem with the phone line AGAIN.ive been waiting to take my morning medication it's now 1500hrs .they've not been delivered and suprise surprise I can't contact them
Mar 11th, 2022