Boots Opticians

The customer care at this opticians is not acceptable. I made an appointment for a eye test i ordered new glasses which did not improve my vision. When i tired to get a refund the response was initially very threatening
Apr 24th, 2023

Terrible service today at Boots Huddersfield. Person on the desk forgot to log me in which meant that I was still sitting there after 45 minutes. Fortunately I checked with another person and was then seen quickly. Still made me late for my next appointment. On checking my prescription I have been prescribed glasses for long distance. I need glasses for reading etc as discussed during my appointment. My long distance is fine!! I will not be using this service again and cannot recommend.
Feb 11th, 2023

Appalling. Got a train here, train was delayed by 10 mins so I ended up being 6 minutes late. They cancel it after 5 mins apparently. So as I literally sat down in the seat to begin the test one of the staff came in and told him it will need to be rescheduled. Unbelievable that I commuted in to get this and they couldnt accommodate a 6 minute delay.
Oct 10th, 2022

Had eye test today and chose new glasses....I have a small bridge so not always easy...they suggested the teenager ranges. Perfect. Lovely staff so patient. Thank you all.
Aug 30th, 2022

If I could give zero stars I would. Was 10 mins late due to traffic, paid for parking and rushed there as fast as I could for them to turn me away and offer to rebook. Told them I'll go elsewhere. Sure if boot on the other foot they'd expect me.to wait over 10 mins. Poor service and not worth traipsing into town for. Recommend avoiding and go somewhere with better service.
Jun 29th, 2022