Icestone Gelato
Hours
Chamber Rating
-
Lukasz
Very poor service, place is empty, ordered 2 ice creams for my kids on a cone 1 scoop each. It was so small scoops not worth the price, total rip off for what you get. Before Covid there was quality, but now very disappointing. Definetly won't be back again, for me you can close the buisness.
May 1st, 2023 -
Sev
Availibility of vegan selection is intermittent. When I went, none of the vegan items on the menu were available. However, the staff did identity a different vegan item that was not mentioned on the menu, so do try asking.
Apr 30th, 2023 -
Stacey Lowrey
Didn't get our full order,twice they have done this,not happy!
Apr 27th, 2023 -
greninja 3245
Apr 10th, 2023 -
Kiran Syed
After thinking we'd pop in for a quick dessert, we ordered 2 cookie doughs. Bear in mind this is at 10pm and maybe only another table with customers. After waiting 25mins without receiving our order I enquired at the counter to which the lady (I assume manager as she was dressed differently) informed me that she hadn't actually received our order, no apology given. Another 10mins later we finally receive our 2 (not very cheap at 8.30 each) super thin layered, completely raw cookie doughs. A 5 year old could have made it better. Taking these to the counter to the very unhelpful staff who looked at me like a rabbit caught in headlights, I had to prompt a refund, no suggestion of an exchange, a refund or an alternative given, and surprise surprise no apology. A waste of a precious hour and leaving in a bad mood. I know customer service isn't much of a thing any more but a little decency doesn't go amiss! Save your time and money and go elsewhere..
Apr 15th, 2023
Contact Info
- (148) 454-0507
Questions & Answers
Q What is the phone number for Icestone Gelato?
A The phone number for Icestone Gelato is: (148) 454-0507.
Q Where is Icestone Gelato located?
A Icestone Gelato is located at 1, 9 John William St, Huddersfield, eng HD1 1BR
Q What is the internet address for Icestone Gelato?
A The website (URL) for Icestone Gelato is: http://www.icestonegelato.co.uk/
Q What days are Icestone Gelato open?
A Icestone Gelato is open:
Saturday: 11:00 AM - 11:00 AM
Sunday: 11:00 AM - 11:00 AM
Monday: 11:00 AM - 12:00 AM
Tuesday: 11:00 AM - 12:00 AM
Wednesday: 11:00 AM - 11:00 AM
Thursday: 11:00 AM - 11:00 AM
Friday: 11:00 AM - 11:00 AM
Q How is Icestone Gelato rated?
A Icestone Gelato has a 4.0 Star Rating from 612 reviewers.
Hours
Ratings and Reviews
Icestone Gelato
Overall Rating
Overall Rating
( 612 Reviews )Lukasz on Google
Very poor service, place is empty, ordered 2 ice creams for my kids on a cone 1 scoop each. It was so small scoops not worth the price, total rip off for what you get. Before Covid there was quality, but now very disappointing. Definetly won't be back again, for me you can close the buisness.
Sev on Google
Availibility of vegan selection is intermittent. When I went, none of the vegan items on the menu were available. However, the staff did identity a different vegan item that was not mentioned on the menu, so do try asking.
Stacey Lowrey on Google
Didn't get our full order,twice they have done this,not happy!
greninja 3245 on Google
Kiran Syed on Google
After thinking we'd pop in for a quick dessert, we ordered 2 cookie doughs. Bear in mind this is at 10pm and maybe only another table with customers. After waiting 25mins without receiving our order I enquired at the counter to which the lady (I assume manager as she was dressed differently) informed me that she hadn't actually received our order, no apology given. Another 10mins later we finally receive our 2 (not very cheap at 8.30 each) super thin layered, completely raw cookie doughs. A 5 year old could have made it better. Taking these to the counter to the very unhelpful staff who looked at me like a rabbit caught in headlights, I had to prompt a refund, no suggestion of an exchange, a refund or an alternative given, and surprise surprise no apology. A waste of a precious hour and leaving in a bad mood. I know customer service isn't much of a thing any more but a little decency doesn't go amiss! Save your time and money and go elsewhere..