Highfields Town House No 2

Mar 5th, 2023

Oct 14th, 2022

This was our second stay....the first stay was perfect....clean tidy and perfect. Our stay last night was totally different to say they were a week apart. The bathroom was dirty on arrival and had an awful smell. No running hot water. Big wet puddle in the kitchen and bins not empty. Beautiful house and location just needs some tlc and some good cleaning.
Aug 7th, 2022

Jun 11th, 2022

Avoid at all cost. I booked here as was travelling to visit a friend but several days after booking I needed to reschedule due to an injury. I spent 16 days trying to contact them firstly to try reschedule then to just cancel altogether (who would want to stay somewhere with this kind of customer service ) there was zero communication from them by email or phone , I had the booking company try contact them on my behalf they too were ignored then out of pure pettiness on the day my booking was scheduled for they responded to my messages refusing my request to reschedule and then obviously my request to cancel. They kept the money I had paid even though there was availability on the dates I requested to reschedule they simply opted to provide no service ,no communication and keep the 100.
Sep 11th, 2022