Lloyds Bank

Unfortunately turned up with my 81 yr old mum at 3.02pm, yes the bank closed at 3pm but people were still being served inside the branch and nobody else was behind us, I rang the bell and asked if my mum could do a bank transfer, explaining shes terminally ill and it took us a bit longer to get there with her on her walking stick (good and bad days for going out), I was met with a stern apology but they closed 2mins earlier! I understood that and wouldnt have rang the doorbell but when theyve not finished serving inside and couldnt do one more quick bank transfer, Fuming!! Very poor personal service Glossop, youve now lost more footfall as Im now talking her into online banking, but shes previously been loyal to going in branches thinking it keeps them open and people in jobs!! Just as NatWest is closing its branch Id have thought youd want to keep your loyal customers!
Oct 19th, 2022

I tried to open an account - got national helpline which was useless,
Jul 10th, 2022

tried for over a week to ring and make an appointment to talk to someone, but can not get anyone, always says were busy only stay on the line if its an emergency,
Aug 24th, 2021

Always friendly service.
Feb 4th, 2021

Its a very helpful bank good service
Aug 15th, 2020