The Redwood Practice

So bad experience with this practice. Receptionist if you have a luck to contact with them are so rude. Every time take me ages to contact for appointments. And when you have one so poor organisation. And when I complain to receptionists I am waiting with four years old with 38C temperature ,more than 40 minutes ,she was so rude with me . So unprofessional ,so sad that people like that ruined people trust in NHS system.
Mar 16th, 2023

I volunteer at a charity and brought a lady here. The appointment was 40 minutes late and there is no update as you go along which with 21st century technology you would hope they could update you. The lady says she is always left waiting. These surgeries are also depressing. No tv on or anything. The elderly lady was getting very anxious and impatient and I dont blame her!! I hate these places myself. I dont want to be sat waiting for 40 minutes after my appointment was due. This was after their lunch break in the surgery so 40 minutes is strange.. regular updates should be available. Basically its just a poor service from a failing NHS. Youd think the world is advancing but this was the same 30 years ago in many places. Put the TV on and apologise and keep people updated. People could understand more if they werent treated so poorly.
Feb 17th, 2023

Rude, arrogant and inefficient practise manager. And that is putting it politely. This practise manager couldn't run a bath for herself, let alone a busy GP's surgery. Shouldn't be in the job. She has as much empathy for the patients as a rabid dog. Stay away from this practise if you wish to maintain your self worth.
Dec 20th, 2022

Staff!! Behind the counters, just got off the phone to the redwood practice and he didnt even say bye just puts the phone down after saying thats all been requested LOL sort it out.
Dec 14th, 2022

Worst experience, you will only get diversion but no solution ever. I don't want to mention staff names, but this is a honest feedback.
Jul 20th, 2022