Boots Opticians

Don't go there. Really unprofessional and slow service. People seems confused and unsure all the time
Apr 27th, 2023

I've been to an eye exam twice because I saw fog on my right eye. No disease was found. Only the ophthalmologist diagnosed cataracts. I do not recommend
Sep 22nd, 2022

Its quite a bad service. The staff are nice but they are understaff constantly. The phone just rings. When someone picks up, they are as confused as me, nothing gets recorded correctly. It should not take months to book an eye check. When I explained this to the opticians, they claimed it was because of covid restrictions even though the government has lifted them. I do understand but it does not excuse the lack of service. Im literally moving opticians because Ive been waiting since January to complete a Lenses trial.
May 28th, 2022

I switched to this boots opticians branch as the one I was previously going to no longer opens on Sundays which is the only day I could do. Ive given two stars because they wanted to charge me 10 to STAMP a form. My company can reimburse the cost of glasses depending on what they are prescribed for. I needed a stamp, signature and a box ticked and they wanted to charge me 10. My old branch didnt do this which makes means that charging isnt boots protocol and that this branch is trying to make extra money off its customers.
Dec 20th, 2020

Went today to replace 9 year old daughters worn out glasses was told they couldnt access her information and could only be done so by the Ealing branch. Was then told that she would have to wait until June to get an appointment and new glasses. Called Ealing and they were able to give us an appointment for next week. Wouldnt go to Hounslow again, very unhelpful staff.
Jun 24th, 2020