The Continental Hotel

Apr 23rd, 2023

Feb 3rd, 2023

Feb 2nd, 2023

TERRIBLE SERVICE! I am so disappointed with The Continental Spa customer service. I bought 3 spa packages for a total of 5 people on the 24th of October. The packages included a two course meal in their restaurant, which added an additional 20/30 to the price per person, totalling 110 extra for the food. Unfortunately, I received a call one day later stating that the restaurant was full on that day, so I requested a refund for the food element of the package, which they said they would grant for me. HOWEVER, when I contacted them one week later asking about my refund, they claimed that they had no idea about my request and wasn't aware of the restaurant being full on the day. I've yet to recieve a refund, and the general response and handling of my case has been slow and extremely frustrating. First, I was told that my refund would be processed, and when I followed up a day later, they said they were getting in touch with the venue, which implied that my case was still being investigated. I have asked for my case to be escalated to a higher management and am currently awaiting a response. This is so disappointing as the services and facilities were fine and my family was happy with the massage treatments (my own massage seemed a bit rushed, but overall, a good experience). However, after all the debacle regarding my refund, which should have been pretty straightforward, I will NEVER come again, nor recommend this Hotel to any friends or family. I would advise that you think twice before booking with this hotel.
Jan 20th, 2023

Nov 10th, 2022