Santander

I've never been been to a bank that the staff are very rude to you..there not helpfull at all..and the opening hours are ridiculous they should be open like most banks 9,30 to 5,30 pm not half day lol im so dissatisfied which the staff and opening times I will be taking this matter to the area manager for santander as im not happy with the way your treated by the staff at the branch in hounslow
Mar 27th, 2023

Feb 23rd, 2023

Theyre on such a ridiculous power trip. Calm down, you dont own the bank.
Jan 27th, 2023

Awful awful service, and rude staff. I went this morning after coming back from a night shift and explaining my situation to the women and she couldn't give me 2 mins to get my stuff together, told me to wait outside as if they are so effient with their time. I even explained to her that the last time I came they made me wait 2 hours, even though half the staff are walking round the store like headless chickens with nothing to do. Even the second time I say down in her office she was rude, and kept looking outside the office as if there was something more interesting then serving the customer sitting infront of her. Honestly the worst experience i have had in awhile. Would not recomend going. Santander headquarters need to look into the hounslow branch and sort theircustomer service out.
Oct 7th, 2022

Used to use Hounslow West Branch who were professional until they closed and I ended up at this branch full of drama. Sat with the Personal Banker an Asian Lady she had no clue about loans or whatever she was talking about after sitting with her who was also training someone and didnt even ask permission if he can sit in...told me im sorry I cannot help you, go call Loans yourself using our phone because I have a queue of people. 0 customer service skills. What about the customer infront of you. I used to deal with Tazmin in hounslow west and she knew her stuff would go the extra mile for clients and be helpful. This lady needs retraining for sure. Definately putting in a complaint and shifting my accounts where people actually look after their customers. Appauling.
Sep 1st, 2022