Cohens Group

Mar 21st, 2023

Ramsbottom Cohens are the worst Cohens or even chemist.. they see me and think I look pretty normal but I dont use them due to the lack of care for someone with ms and low immune who was shielding and keeps catching covid and chest infections so the last place I want to be is in a pharmacist where I could meet unwell people.. they dont treat people Disabilities equally I think they have to se the disability to care..its gone down hill fast since a female left.. shame they need to retrain staff and tell customers they deliver to that they are getting a prescription not expect them to know as mind reading isnt one of my abilities
Dec 26th, 2022

Great tip great lads . Not a bad thing to say.
Sep 17th, 2022

Jun 24th, 2022

Cohens pharmacy yatton, I have never been treated so badly. Today is the day before Christmas Eve and for the last three days have been chasing a prescription I put in seven days ago after receiving 2 texts and an email to tell me all 8 items were in waiting for collection. I always have to double check that all the items are ready to collect because I have be caught before and when weve got there the order has been incomplete. I am housebound and have been waiting for a hip replacement for three years. I also have had a major stroke, so I have to arrange for someone to collect as the pharmacy is around 8 miles from where I live. This morning (day 3) I phoned again to be told no only two items are ready bearing in mind theyve allegedly been chasing and was told to sort it out myself, Friday the day before Christmas Eve, now if they cant and at the point I should mention that the are in the same building as the doctors surgery so say six feet away how am I supposed too. So I admit I had very little patience my tone was forceful but I never swore or raised my voice Hazel the pharmacist after I questioned is it okay that I stop taking blood pressure meds blood thinners cholesterol tablets she said no. So when somewhat perturbed I asked what I should do she said in no uncertain terms that it wasnt her problem and that she didnt have time for this and put the phone down. I cant believe she thought this was appropriate. In fact its completely unprofessional I have put a complaint into there head office regarding this and advise anyone not to use there services. I dont think Ive ever written a complaint in my life but felt this was an appalling way to treat anyone
Dec 17th, 2022