Mercury Car Sales

Arranged a date and time for test drive. Arrived 15 minutes early saw the car I was test driving, it was filthy dirty and covered in bird dropping. Looked inside and could see mould on the seats. Man comes out apologises.and told me to come back in 20 minutes so he can prepare the car. Took it out, put the roof down while out and part of it jammed and it wouldnt close. Car wasnt running right, very low on power and felt wobbly. Took it back and was told it was fine until I drove it! The whole experience was like a comedy sketch. Eventually the guy throwing his hands in the air, telling me the price of the car and walked off! I had traveled quite far and was hoping to drive it back home, I was utterly gobsmacked and got the train.
Mar 16th, 2023

Knocked on the door during opening hours but got no response.
Feb 21st, 2023

We bought the car with automatic transmission and soon enough in 1 or 2 weeks we noticed it was clunky when changing the gears. When contracting them it was very difficult to get throu and when we managed to reach them they were refusing the problem saying the car is alright, they didn't take us serious. Eventually, in 1 month the engine light come on, again trying to get hold of them was extremely difficult and when they saw the car they said it was just needed to change the transmission oil and we went with this, left them car and paid for oil however in few days the light came back on when I was going through the Robin Hood roundabout near Horsham where speed limit 60 per hour the car has lost the power, the gear was not engaged..... So they sold us faulty car for 5000, didn't repair it, they didn't give us money back, and only offered an exchange but valued the car for 2000 only, which is less then half of what we paid them two months before!!! The worst experience ever, sorry for my money, time and stress
Feb 1st, 2023

I bought a ford fiesta from mercury car sales, Gazim was very polite and helpful, great service.The whole process was relaxed and smooth.Very happy with my new car.Thank you
Jan 20th, 2023

Disgusted, the car I bought 2 years ago has cost me a lot of money in repairs and now the advisories on my mot would cost me another 800 , do not go near these people
Dec 27th, 2022