Fleur Telecom

Don't bother!!!! Don't bother!!sent a router to an unoccupied flat address even though I said not too things delayed!!But they still did!!So according to their systems it was delivered,so I spoke to Royal Mail, nothing probably RTS so I explained that too Fleur again,not are fault, Royal Mail said it was delivered,both to blame Fleur for sending a router to an empty address even though I said No don't do that , Royal Mail trust more than Fleur!!Just said I should take it up with Royal Mail pass the buck took my 78 install fee never again
Apr 2nd, 2023

Beware of this ISP ! For several months I have been assisting and elderly vulnerable neighbour who has an account with Fleur Telocom. Due to an error in their administration systems they disconnected her internet connection and land line in early September 2022 and it took 15 days to restore the land line and 66 days to restore her internet connection . Leaving her without communication access to medical and care support, the need for which was repeatedly made very clear to them. Re- connection required multiple calls from me to their 'help desk' , and three visits from Openreach . Despite my best, and repeated, efforts for reasonable compensation they have just given her 79.00 as 'good will gesture' which does not even fully cover her monthly DD charge for the service which equates to around 95 for the 66 days she was without a service. Before entering into a new contract with an ISP check if they are a member of the Ofgem Voluntary Compensation Scheme . This has a realistic compensation code which would have paid my neighbour closer to 570 .
Dec 26th, 2022

Always excellence response & help! Highly recommend their service and services, have been with them for around 8 years and have been very happy thank you
Dec 20th, 2022

Do not choose Fleur as your internet provider! We were promised fibre before we signed a 2 year contract but we only got ADSL (very slow internet speeds). We had internet issues and we received a bill of 180 as we were told that it was our fault (there was a line issue). DO NOT RISK IT! Choose a better service provider.
Aug 8th, 2022

Cancelled contract in writing, all acknowledged. They claim as it wasn't also done verbally i am due monies. Scam of a company. AVOID.
Jul 18th, 2022