Nationwide Building Society

Shocked. Went in to open a joint account. Has to be done over the phone. Called up from home and my details from Portman have been sent over despite closing the account. My profile was still active despite being over seven years old, with an address I never gave to nationwide. Was told to return to branch. Returned next day to update my address then was told to go into a private room and open the account over the phone. Was hurried out of the private room by the woman on the phone as the bank was closing. Was called back later to inform us that we can't have the account as the other account holder already has this account and can't have two accounts of the same. Furthermore, we're two autistic lads trying to get help in branch as the online system doesn't work for us. I'm in pure disbelief. I just wanted to open a bank account, and here I am, four days later, still no bank account, no useful help at all. My housemate is looking at new banks tomorrow. Genuinely upset about this, I took holiday specifically to sort this. I've lost two days of holiday as well as not getting anywhere. Dismal service.
Feb 2nd, 2023

A exelent building society. And Horsham a most exelent branch. Apart from people that don't understand nationwide NO DOGS POLICY!! Its not that difficult!! No dogs exept guide dogs. I dont need some old geezer with little tapper stood in midle of foyay while parners in cue. That can be tripped up on, or its leash!!! Have some respect for confidentiality space n wait outside with your dogs!!! Or dont take them to town to start with!!! Spoils a most exelent branch and staff dont need the extra problem of having to tell people the obviouse!! And put them in a uncomfortable position of asking people with dogs to leave the branch!!! Sad to put a rant about inconsiderate people in a review of otherwise, A most axelent branch and staff that make it what it is...
Jan 30th, 2022

Dec 19th, 2018

I have always found the staff helpful, particularly the counter staff. Usually there are enough positions open so the wait is never too long. Unlike other building societies (banks)
Mar 5th, 2018

Nov 21st, 2017