Lloyds Bank

Want to open an Under 19 account for a 12 year old...cannot open online and bank closes at 3.30pm! Next Sat appointment 4 weeks away! Why can't they open later at least one day in the week. New Smart account not available as I haven't got the right account for it to apply to us.....sorry I thought 40 years loyalty might mean something!
Jun 21st, 2022

Has been closed because of technical difficulties for 10 days now.
Sep 5th, 2021

Staff are poorly trained on their own services. I had forgot the pin to my card and the staff said there was nothing to do but try the numbers I thought it was, resulting in me being locked out of my card. Only after I was locked out did I go on the app and see there is an option to view your pin.
Jul 30th, 2021

Lloyds of Horsham is the worst bank in Sussex. Useless and rude staff. Outdated premises. Impossible to contact in case of emergency. AVOID AT ALL COSTS
Jun 20th, 2021

Agree with all negative reviews in this branch. We are reliable customers from 6 years and any time that I come in,I dont feel comfortable,downstairs no one smile and looked me like I am a thief BUT The solution is here: I had a big problem related with my old business and I called lloyds call center and asked to have a appointment with some professional in this branch and can explain clearly what I have to do (I asked many times informations at the reception but I think most of their employees,dont know what is the currently days,meaning useless). I was been served by Helen Ellis (14/03/22 at 13:30) and patiently she dedicated me one hour. She called the right department,investigated for me and finally I had a clear picture on my mind for what I have to do. Basically she rescued me,my name today is still clean (no recorded in the black list) thanks to her. High recommend to ask her in your future appointments. Thank you Helen.
May 25th, 2022