Slap & Pickle Burgers - The Old Kings Arms, Horsforth, West Leeds

Friday evening Very busy.
May 1st, 2023

Apr 30th, 2023

Kitchen manager is very professional
Apr 28th, 2023

Food : 1/5 More
Apr 14th, 2023

** Order edited - please see end of review. I only really post reviews if somewhere has been particularly amazing or Ive had a bad experience. Please see below bad experience if youre thinking of ordering from here via Uber Eats. Last night I placed an order at Slap & Pickle. I waited 1hr10 for delivery (which is fine - its Sat night). When the food arrived, Id received the wrong order. Again, I understand this happens. However, getting hold of Slap and Pickle and rectifying this was a nightmare. There is no phone number for them. Uber Eats was an automated recording saying I didnt have an active order so I wouldnt be put through to them. I had to go via The Kings Arms (who were extremely helpful, though again their number wasnt connecting so I had to use Instagram) to get in touch with S&P. The manager basically said the Uber driver had stolen my food first time around, which was why it was late as theyd had to remake it, and the second time the wrong order was brought. Everything on this order was loaded with jalapeos, which Im intolerant to, so I couldnt even attempt to eat what had been sent. The manager said Id have to discuss with Uber Eats and they would not send out another order. Whilst their food is quite nice, its sooo overpriced, and absolutely no way could I afford to place another order and then try to get a refund. It should be S&Ps responsibility to put their customers first and contact Uber Eats. Instead I wasted 2 and a half hours of my Saturday evening and ended up with no food. The manager said he would try to contact Uber and would get back to me. He didnt. This isnt the first time this has happened to me either. I ordered a dessert once that didnt turn up & just had to go without as there was no way of contacting S&P. Obvs thats not as bad as not being able to eat at all though, hence I did not leave a review that time. & just to add, I had a 12 voucher for Uber Eats as Id never pay full price for S&P. I imagine most people cant afford full price in these times. Overall, so disappointed with both S&P and UberEats. Be warned! Much better to place an order via an actual restaurant and via PayPal to cover you. Absolute farce, extremely poor communication, & left with no food. Thanks all involved **Have added extra stars as Zoe @ S&P contacted me following my review. Customer service from Zoe was excellent and I feel much better now about the above incident. Really appreciate the help here and feel satisfied with the resolution. Will continue to order from S&P. Thanks Zoe x
Apr 29th, 2023