Brook Plumbing and heating

Professional
Apr 29th, 2023

After you sorted an issue out with our magnetic filter, I had hoped, finally, I found a reliable plumber and someone we can call upon to eventually do our whole bathroom, and sort another issue for my parents. I contacted you a little while ago about my parents boiler, gave the address, and gave you a heads up about their plight, but after a bit of texting back and forth, you then stopped replying. I presumed you were going to sort this.. So I forgot about it, however, seeing my parents later that week, it turns out, you didn't bother going or making contact with myself or my parents. I sent a message asking if you would still be going on the day you had proposed one of two days... I had asked ASAP, so for me that was the next day.... At around 10pm and my parents waiting in all day, you didn't go, and only messaged the following day saying you hadn't seen a message? Surely your whole business relies on seeing and replying to messages? So, my parents struggled on for another two weeks, as the company who fitted the boiler were dreadful, terrible excuses, so, I contacted you again, let's see if you were able to make an appointment to go and take a look, on Friday the 3rd, we had some back and forth messages once again, then like groundhog day, the messages stopped, and no more replies.... Sensing this is now a trend in how you conduct business, and given two chances to help someone sort their dilemma out, I figure it is something plumbers seem to do, just leave people hanging around. Fool me once, shame on you, fool me twice, shame on me... No matter, we won't contact you again, you have certainly lost our business! I am seeing a niche market for a company with reliable plumbers, joiners and builders opening up, as these seem to be the key areas where people just mess customers around endlessly.
Mar 22nd, 2023

Used Brook plumbing and heating for a boiler inspection and landlords certificate. Very easy to contact and reliable. Would definitely use again.
Jan 7th, 2023

Would definitely recommend brook plumbing & heating, came at very short notice to service my boiler. Very professional, 5
Nov 15th, 2022

The person I spoke to was brilliant. We managed to fix my boiler over the phone.
Jun 19th, 2022