The Bespoke Carpentry Co

Positive: Professionalism, Quality, Responsiveness Service: Custom furniture
Apr 27th, 2023

We ordered a custom table from "The Bespoke Carpentry Co" in July 2022. The correspondence with pleasant and efficient and they were able to provide a bespoke large outdoor table to our specification. On arrival we were very impressed by the size and weight of the item as well as the finish. However less that one year on and the "outdoor" table is beginning to show signs of being unable to cope with the elements. Despite being covered of the winter the colour of the table has faded rather quickly, and the wood has developed cracks and some mild distortion. The most frustrating issue is the table legs which have corrosion building under the clear lacquer. This is worst near the ground which is to be partly expected, but it has spots of corrosion all over. It seems the warranty only covers 6 months so we've been advised to deal with the corrosion ourselves with wire wool and a spray can. We will most likely remove the legs and have them shot blasted and powered coated to get a better finish. Services: Custom furniture, Furniture design
Apr 25th, 2023

Positive: Quality, Responsiveness, Value Service: Furniture design
Apr 23rd, 2023

Poor quality product, very poor communication if you have problems, eventually they will ignore you. Had an "outdoor" table and after a few months it started rusting and stained all my patio tiles. Avoid at all costs. They removed my negative review from their website and won't even talk to me now. Why spend thousands on a table for this service? Service: Custom furniture
Mar 5th, 2023

Question to ask yourself. Are you willing to be left hundreds if not more out of pocket? I'm sure they have delivered many lovely pieces. However, if like me you get a bad one, expect a barrage of excuses, no accountability and definitely no replacement or refund. 8 weeks after receiving the table I contacted this company to tell them the table was mis shaped on the corners (pic 1) their initial reposne was it was due to the heat and it would return to its normal state. Fair enough can see how that could happen. Left it. A few months later, I got back in touch as the state of the table had gotten progressively worse. (Additional pics) gaps of nearly 1cm between chevron slats, additional corners coming away. This time I was told it was because it was cold and the heating would cause this. So I've purchased an 800 table that can't cope in the heat or the cold apparently. Great for the UK. The seller proceeded to blame me for not treating the table correctly (which I had done 3 times in 6 months) and stood by the quality of their work even adding that if they gave refunds for items that had movement after a few months they'd have no business (reassuring) Also delightfully announced they'd discontinued this range due to 'lack of popularity' strange given my piece is made to order, perhaps because its a shoddy product. Their initial response after two weeks was clearly a delay tactic to buy time for their returns policy timeframe to elapse. Anyway, here I am with a horrible looking table, 800 out of pocket. So before purchasing from this company, ask yourself, does that sound like a situation you'd like to be in? Service: Custom furniture
Jan 16th, 2023