The Norfolk Cottage Company

Jan 29th, 2022

Abysmal service. Booked a cottage with them and they took money. Next day they email to say they couldnt provide the cottage. Refund been requested 3 times now. Nobody answering phones despite being on hold for hours. Now reported to the bank. Awful experience with them AVOID AT ALL COSTS
Mar 26th, 2021

Beware! The website states that if you want to book during covid and then cancel, they will refund your deposit. Well, good luck with this. We were due to go away on 21st June. Despite intense pressure from them to re-schedule our holiday , we requested a deposit refund, in line with their stated policy.The communication then ceased - we have heard nothing for 3 weeks. We have lost count of the amount of emails we've sent. The phone rings unanswered for 45 minutes+ (clearly there is nobody dealing with phone calls). We couldn't even use their website to request a refund; the response we got back was that they are dealing with 'more imminent holidays'! Well, what's more imminent than a trip that was supposed to happen last week? Thoroughly unprofessional service - they even had the cheek to tell us that our contract was with the holiday cottage, not them!
Mar 23rd, 2021

Totally disappointed with the service and empathy! Had to cancel our September holiday week in Seasalt because our cat became seriously ill. Emailed to start with explaining why we couldnt go, got a round robin response! Rang and spoke to Emily who seemed very understanding BUT got an email stating that no credit discount/voucher for next year could be given!! We paid for our holiday 1000 in January-originally going in May, so they have had interest on that money!! Am extremely disappointed at their attitude-and lack of humanity!
Dec 23rd, 2020

Oct 18th, 2020