Society Bar & Restaurant

Me and 8 friends came to Hilton London Olympia Society Bar in the evening. We ordered drinks and were served. Shortly after sitting down to have our drinks a female staff member approached us and told us that we had to leave as only hotel guests were allowed in the bar after 11pm. At no point when we ordered were we told this. We explained this to the staff member that we'd just ordered and could we at least finish our drinks, but the staff member was extremely rude (I don't think i've ever been spoken to like that at a hotel in my life), and said 'no- out, you have to go immediately'. No apologies, no understanding that it was their fault that they let us order in the first place without telling us, and no communication skills. The staff member was SO rude and it was outrageous to let us all spend money and then tell us we had to leave. Disgusting customer service, and really upsetting.
May 1st, 2023

Service : 5/5 | Atmosphere : 5/5 More
Mar 26th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 25th, 2023

Service : 5/5 | Atmosphere : 5/5 More
Mar 17th, 2023

Food is good for a chain hotel, the staff work hard to make you feel comfortable and enjoy the experience
Sep 12th, 2022