Pret A Manger

Next To Little Waitrose Infront of 110 High Holborn. Small One and some sitting space outside .
Apr 8th, 2023

My coffee pit stop shop before my 9-6. Fast and smooth service
Mar 6th, 2023

Ordered their coffee as I love their ground coffee, with the highest caffeine content after Costa (according to Which?) 2.9 large espresso was too watery but not bitter. Fast service
Jan 23rd, 2023

There is a new girl at the counter (or at least I don't think I've seen her before). Blond, probably east European, I'm not sure. I guess she's new as I started seeing her from this Monday onwards. Well... where should I start? Compared to some other girls that were working there and with a constant annoyed face, she is just a breath of fresh air. She's polite, smiley and very welcoming. This morning I saw her again. She approached me with a lovely smile and a 'how are you?' and I decided to tell her how nice it was to see her smiley face. Then I ordered my matcha latte and granola pot. She smiled back and, unexpectedly, she said the coffee was on the house. I can only imagine how tiring it is to say the same things over and over, to make 3000 coffees a day or whatever crazy numbers the shop does, but that girl deserve my praise for making me start my morning with a smile and a sense of gratitude. P.s: Hire more people like her... she's a must have in customer service.
Feb 22nd, 2023

I took the time to write in details, because I dont take this one-star rating lightly, and want to be factual about the experience I had earlier at this Prt branch. This morning I had an appointment in Holborn. I decided to go early and work in a cafe. Google Maps said Prt was going to open at 6.30. But I thought perhaps opening time were not up-to-date, so I check on the Prt website, which confirmed opening time at 6.30am. Upon arriving in Holborn, I walked to that Prt, and found there was a delivery truck and busy staff unloading it, so I moved on and tried to find another cafe. I passed by again about 10mins later and saw 2 men sitting outside at the tables with Prt cardboard cups and some other Prt items, eating and comfortably sat. I concluded the store was actually open and started to walk in. Upon entering the shop a lady told me to they were not open and I had to leave. I started saying something but she did not let me finish and said I had to leave, while walking towards me and physically giving me no choice but turn around. She didnt say good morning or showed any form of courtesy - it was a plain proverbial get out. As soon as I stepped out, another staff person came to me to tell the shop was closed. By this time, the problem was not so much the fact the shop was closed (despite opening hours stated on the website and the two men sitting at the table with Prt items), but rather the manner i was treated with. And to add insult to injury, he was plainly denying the woman had showed a complete lack of manners. I left home very early this morning on the misleading premise that Prt shop was going to be open and I could sit down and get some work done. On top of being treated poorly, i found myself roaming the street until a cafe was going to be open, because of the misleading information on Prts website. And trust me, Holborn intersection is not the nicest place to roam around at 6.30am Retrospectively, i think the two men outside that shop may have been the delivery truck drivers. They may have been treated with a Prt breakfast after some long early morning drive, as they should. But that shouldt have prevented the staff from handling a simple interaction with a customer in such a bad way. Remarkably poor experience. Im not prt to return to a Prt anytime soon.
Nov 10th, 2022