Optical Express Laser Eye Surgery & Opticians: London Shaftesbury

Great service from everyone
Apr 26th, 2023

Be careful, appalling post surgery service. Junior staff didn't recognise benign eye condition and recommended unsuitable treatment, and centralised booking system booked me twice for appointments that were postponed once arrived at the clinic. You never see the surgeon again. And they do not warn you/minimise certain of the after surgery side effects. Sub-par patient care overall versus cost
Mar 31st, 2023

I had an eye test appointment in London for Saturday. I travelled all the way from where I live (Buckinghamshire) to attend it and at my arrival the centre was closed. I called their customer service centre and they confirmed the appointment was still confirmed and not sure why the centre was closed. I spent 2 hours to get there and 2 hours back, and paid a lot of money for the ticket. I am shocked at their customer service and how ridiculous this situation is. Because the appointment didnt take place, my contact lenses are still on hold yet they keep charging me. Is there a reason why they continue to take money for the service that has not been provided ? What a business model! Its not the first time I have an issue with their eye tests/ lenses, etc., which makes it even more annoying. Do not use! Or else you will end up paying money for the poorest service on the planet.
Jan 26th, 2023

My glasses broke while I was in London last year. The folks here were great. They got the arm and lens set back into place in a matter of minutes and I was in-and-out in less than a half hour. Very reasonable repair cost, too. Thanks again.
Jan 10th, 2023

Closed on the 3rrd of January without any update on google maps. Came all the way to kiss the door.
Dec 11th, 2022