Cooksongold - Jewellery Supplies

I have spent thousands over the years with this company, only to come back after Christmas to find they had started legal action regarding my account, which will now affect my credit rating at a time when I am trying to get a morgage. In the 18 years I have traded with this company I have ALWAYS paid. I find it quite excessive and insulting for them to take this action. I have now cleared my balance and will no longer be placing any more orders.
Mar 30th, 2023

Mar 11th, 2023

MAKE YOUR WEBSITE RELIABLE!! I am so so sick of the constant error 500s , the down for maintenance messages, losing baskets, not having the diameter change when i select a different wire, the list of problems on your website is endless. This is important, people rely on you for materials. Sort it out
Feb 6th, 2023

An excellent service all round. I'm surprised at some of the poor reviews because I've always found them fast and efficient, with excellent, friendly customer service, and I've never had to wait more than a minute or two in the shop. When collecting one order I asked for another item and the member of staff knew what it was, found it for me straight away and added to my order there and then. Nothing has ever been missing from any of my orders either. My only criticism is the website, which can be very slow at times, but you get used to its foibles! One bad reviewer said it didn't update when they changed wire sizes, but I suspect they just forgot to click "update basket", as well as "update", on the product price page. If you want to see what a bad website really looks like, try that of a certain enamelling competitor with the initials VS!
Mar 28th, 2023

Ive ordered a few times from Cooksongold and delivery has always been quick and efficient. I recently had a payment issue and when I contacted customer service, they were extremely friendly, helpful and fixed the issue easily.
Jan 27th, 2023