The Pensions Advisory Service

Rang them for a general enquiry. During the conversation the guy said...."old people don't need much to live on" This sums up the attitude towards old people by the government.In other words you are an economic liability and the sooner you are dead the better.Well,young people don't need much to live on either Mr Attitude.In reality no one needs much to live on do they?The Government no more care about old people than I do. Remember their moto if you ring up.."Old people don't need much to live on." In Australia the pension is 70 % better than here so you know what you can do with your attitude . Colin Pomeroy
Jun 23rd, 2022

friendly and detailed advice. I was also given a follow up call to clarify a complicated issue I had raised, brilliant service
Oct 11th, 2021

Claims "Free guidance you can trust" but gave completely wrong guidance that cost me thousands. Initially claimed I had never contacted them until I pointed out that I had downloaded transcripts of advice. Then admitted that I had contacted them numerous times. They then denied changing the advice on there website but admitted it when I told then I had downloaded copy of original website guidance. To cap it all, they then denied any responsibility for the advice they give. So what is the point of TPAS when their advice is worthless and wrong? Not even worth one star. Useless and incompetent.
Jun 15th, 2021

Website says helpline are open Monday to Friday, but when you ring they say they are only available Monday Wednesday and Friday. Basic communication issue.
May 27th, 2020

have advised one of my friends that when complaining to a financial institution he must "justify his complaint". This is completely false and not mentioned anywhere in DISP.
Nov 8th, 2019