Pure Electric London Holborn - Electric Bike & Electric Scooter Shop

Poor customer service
Sep 8th, 2022

Kind and straightforward hassle free And repair on the same day, thank you pure electric
Aug 28th, 2022

Came into the store to buy a e scooter , was greeted by the most miserable energy sapping person ever, her name is Gabby. Really killed my motivation to purchase the product, no help or knowledge about the product what so ever. Really made me feel uncomfortable and awkward. I will be taking my business to the Shoreditch branch. And get your bloody A/C sorted , it a freaking sweat box in there!
Aug 27th, 2022

Fantastic customer service. They have a great knowledge of bikes - both electric and manual and even pumped up my tires when I went in. Couldnt recommend more. Great experience
Aug 26th, 2022

I was really excited to get the pure electric bike, I wanted the VANMOOF with its incomparable tech and excellent service but I chose a Pure scooter the year before and believed the coherent branding and strong Customer service ethos of the Pure brand so I bought the scooter from Borough and received the very best service as they put the scooter together and gave me all the info I needed with a customer service experience that left me excited about the purchase of my expensive luxury. Up until today I am happy with my scooter. I live in Victoria which had a branch and I thought it was the logical choice for accessing repairs and servicing, unfortunately both Victoria and Borough shops closed a few weeks ago taking those amazing customer service representatives with it and left with the narrow choices of Spitalfields or Holborn shops. 6 days ago I bought the Pure flux bike and cycled away ecstatic after a quiet and smooth test ride on the test ride bike. As I cycled away I heard the brakes squealing really loud every time I applied the brakes I decided to stop off in the Spitalfields branch whilst cycling past and raised the question where I was told that the brakes should make no noise at all. I carried on my journey saying I would stop into the holborn store on my way back home, as I walked into the store explaining the issue the first reply I received was "you have to understand its an 800 bike" alongside a hummingbird type fluttering of eyelashes from the young man as if an 800 purchase was insignificant. I explained that the test ride bike did not present these issues at which I was told the components on the test ride bike are "Maintained to a different standard" and that the brakes were and I quote verbatim "cheap and basic". I asked why would you send out a test ride on a bike that was not identical to the one sold to which he replied " when you apply the brakes does the bike stop to which he shrugged his shoulders, at which point a tall man with a North American accent appeared from the back and said " come in tomorrow speak to the manager and just get your money back" and walked away. The "Mechanic" yelled from the back that the new brakes would cost 130. Thing is if this is the individual who constructed the bike with the squeaky squealing brakes why would I trust him to upgrade my brakes. I left the store bemused got home and called Spitalfields and spoke to the original attendant Justin who explained the scenario in a more professional manner to a customer spending a lot of money in what I had assumed was the standard for the PURE brand. A horrible experience exacerbating the post pandemic shortage of trained customer oriented representatives with professionalism and good manners. What an explosive display of bad manners, horrible customer service and disconnected integrity between taking your money and giving any regard whatsoever to match the customers expectations. I had advised my clients to jump on board the sale offer of the PURE bike before the purchase, now I have advised my clients as I would to anyone reading this DONT BUY THIS BIKE! If the squealing brakes dont stress you out then the disgustingly low level of customer service and advice will! Its easier, cheaper, more professional and way cooler to get a switch bike for an existing bike and not make the terrible mistake I made handing money over for a bike the store assistant and bike mechanic labelled as "cheap crap". What the hell happened to this brand. WHAT A MONUMENTAL DISAPPOINTMENT
Aug 25th, 2022