Metro Bank

Today I been in Germand Doner Holborn the Lady at the front counter , served me a new deal for Tuesday 2 Kebab at price of one . The food was nice well served The only thing i didn't enjoy it's the charge of the sauces instead the one I don't like .....
Apr 26th, 2023

Been trying to open a community account for a women and non-binary football team for 3 months+ now to obtain funding and start collecting fees. The Customer Service Representative in-store said that it would only take 10 minutes to verify the other two board members identity but it took each of them an hour and a half to process. We have completed all required documentation yet the account still hasn't been opened. I've been calling for 3 weeks straight now to get an update and still no solution other than the account is still in the checking stage without indication of what the issue or problem is for us to solve. We have lost several opportunities to apply for funding because of this and it's a shame to see Metro Bank not caring about the Community at all. UPDATE: Bank account has been opened now and actioned after complaints and escalation. Updating to 2 stars instead of 1 as theyve resolved after escalation.
Feb 16th, 2023

Jan 18th, 2023

I was scared by the reviews as returning in london after a few years but the service I had was excellent, very quick and convenient. I never had problems with metro bank.
Dec 14th, 2022

I researched online what was required to open a community account. It says you are to attend a 'store' to speak with staff to do this. It Does Not mention that you have to make an appointment. I had all the correct documents with me when I attended at 5:20pm. Greeted at the counter by one of five men behind the counter. I said "I want to open a community account". "Take a seat and I'll get someone to come and talk to you" He replies. Twenty five minutes later one person comes over to me with a printout of the webpage information of what is required to open the account. He begins to tell me what documents I need. I cut him short by reaffirming that I want to open the account now, and I have all the required documents with me. He says "Then you'll need to make an appointment to do that. I said "There were five of you when I arrived, and only one dealing with a customer, why can't you do it?" He replies "None of us are qualified to deal with it". I said you could have told me that 25 minutes ago." He said "I was told you wanted information on opening an account". I told him his communication with colleagues was piss poor! I left. It looks like the CO-OP bank may get our business now! So, for all their convenient opening hours, the trained staff are not there.
Jan 2nd, 2023