Highcroft Care Home

I have been visiting this care home since September 2021 to visit some one who used to be my Tenant for the past 30 years my experience has been very satisfactory all the staff are brilliant caring courteous professionals cheerful polite and very friendly Place itself is very comfortable clean hygienic and very well maintained one of the Manager Shaaza is brilliant. my experience dealing with ZEN She stands out above most of the staff I have come access, she has demonstrated competence and empathy, encourage and stimulates residents ,she is very pleasant,friendly always smiling and willing to help,she always follows covid protocols very strictly and she welcomes visitors very patiently, I have lots of respect for her
May 26th, 2022

I visited Highcroft to deliver a chair based dance session and was welcome by friendly staff and residents alike. The team were attentive and supported our forward thinking approach. We hope to be back dancing at highcroft again soon!
May 23rd, 2022

Very bad management and staff are very rude. No one looks after you. They lie about job description and dont give you the contract only to mess you around. Slaving around, making you do all sorts. Management is very bad and they get angry if you question something. Not recommended at all. Please stay away.
Apr 4th, 2022

I am district nurse, and regularly visit Highcroft care home to see patients. The patients are always in a good form and the staff are amazing they are always very caring. The care home has a friendly and welcoming environment and all the staff appears helpful at all times.
Mar 15th, 2022

With extensive experience as an unpaid dementia carer who has also studied aspects of dementia and pastoral care i have visited many care homes. I therefore believe i have a degree of knowledge enabling an objective assessment of Highcroft. I have been visiting a Highcroft resident for a considerable period of time and have every confidence in management and care staff. They demonstrate competence and empathy, encourage and stimulate residents. They are particularly attentive to individuals as they take time to learn the life backstory, interests and achievements of each resident and use that knowledge to support each. Hygiene is as you would expect paramount and i have noted Covid protocols have always been strictly observed. The staff demeanour is always that of spreading good cheer and the general atmosphere is friendly. Residents birthdays are a particular highlight and significant visitors virtual and in person are encouraged. As one who studied a Masters in theology i am convinced management and staff are primarily motivated by vocation. A rare attribute these days.
Apr 12th, 2022