Dentality @ Hoddesdon - Dental and Aesthetics Practice

Mar 29th, 2023

A very friendly & professional dental practice. I am not the biggest fan of visiting dentists but was made to feel at total ease and felt no pain at all during my recent tooth extraction. I think 'Vish' is simply the best Dentist you can ever want, who is very caring as well as informative throughout the procedure.
Mar 23rd, 2023

Staff are always friendly and place is well maintained and clean. Turn over of staff seems high, I have had several dentists and hygienists during my time as a patient there. Current hygienist only works part time so it is difficult to find appointments to fit my days off. They are not taking on anymore NHS patients and have a waiting list of 150 to 200 patients, so no chance of getting my toddler a check up anytime soon. Convenient location and open times for private patients are good.
Mar 20th, 2023

I was really happy with the work they did on my teeth but their inflexibility to changes left a sour taste in my mouth. I had originally booked a specific date and then got a call to say that there was a cancellation which allowed them to move my appointment forward. When I asked if I could change my appointment due to something which came up, I was told that any changes would trigger an hourly fee if changes were made within 48 hours. I then asked that they guarantee I get seen on time. They told me that it wasn't possible to guarantee that I get seen on time. So its ok to make me wait but not ok to slightly amend my booking??? In the end, I was able to change the other appointment so it wasn't an issue in the end. Whilst I understand that cancellations or changes have an impact, Dentality will eventually get my business anyway. Loyalty should mean something in today's day and age.
Mar 3rd, 2023

Feb 27th, 2023