Character Coving & Fireplace Centre

From showroom visit to site survey and installation , Nigel and his team have been brilliant , very neat and tidy , had to cut out old fireplace , no mess anywhere , can and will highly recommend them . Mick James
Feb 2nd, 2023

Jan 20th, 2023

Right from the word go, the whole experience has been wonderful. From first, going to the shop and meeting Lorraine to the fitting of the stove by Nigel and friends.we had an issue with an extension we had added to our house, didnt consider the heating factor in winter. We used to come down in the morning and it was like an ice box and it was costing a fortune in electric as do not have gas. Lorraine was on the ball straight away and knew exactly what we wanted and also saved us money by going through the roof instead of the wall like other companies had advised us to do. Come the day, all excited thinking how long will it take? Will I be able to light a fire tonight or not, or tomorrow? Didnt have to worry at all Nigel and friend came after coming a bit late, but was informed of this, by 2 or 2.30pm all done. No mess at any time, explained how to work it (I know it sounds silly but you think, put wood on it and light, but more to it). We did have issue next day but reported it to Nigel and within two days was back and sorted out, now to me that is customer service for you. Am now getting the Hang of the stove now cooking a sausage casserole on top with the kettle for coffee and baked spuds inside, have not used the hob or oven since getting the stove, it is now a game to see how much money we can save.s. I have rambled on to much now, personally I could ramble on all day, all I can say is that we highly recommend Lorraine and Nigel. But now I have a casserole and baked spud to devour.
Jan 6th, 2023

Excellent service. Excellent fireplace. Found them to be friendly, prompt and professional. Kept me well informed and updated on the delivery and installation dates.
Sep 27th, 2022

A great range of products. I Brought a fire, mantelpiece and hearth. It looks incredible and was given so much help and advice from Lorraine and her colleagues. Friends and Family love the optimist effect. Would recommend the company to anyone.
Nov 14th, 2021