IDNet

I picked IDNet because of their reputation for excellent customer service and I have not been disappointed. They provisioned both my FTTC and now FTTP service without any issues. When I spoke to them on the phone, I was able to talk to someone immediately and they were polite and helpful. I have had problems with other ISPs in the past and getting through to the correct person in support was always a painful experience. I would not hesitate to recommend IDNet. I also hope more companies strive for the B Corporation certification in the future, it's a definitely a green flag as a customer.
Jan 18th, 2023

Fantastic independent company. I have my mobile and VoIP service through this knowledgeable service provider. It is always worth paying a little bit extra for wonderful customer service. Steve Waters will always try to help whatever your query.
Jan 13th, 2023

Dec 28th, 2022

Very disappointed by ID Net so far. We continue to have breaks in service and when running a business from home that is costly to us. I have complained to ID Net service now on 2 occasions but they will not accept that it is any fault of theirs. Chloe in Support, who we have dealt with has declined to help resolve the problem and reserves the right to charge 165 + VAT if an engineer comes out and the problem is with the router. You might feel that is fair enough but who supplied the router? Yes you guessed it was ID Net and if I try to leave the contract early there is a 160 charge - even when this is no fault of ours and the service has never properly worked. Draw your own conclusions but if you want reliability and a sympathetic service when you have a problem I would think twice about using ID Net and the reliability claims they make. Despite the response below my review is completely fair and truthful. Their refusal to send an engineer still stands and I must confess they have not been at all pleasant to deal with over this. A really poor experience all round.
Dec 7th, 2022

Its not going well so far. I signed up 1st Oct, was given 31st Oct as installation date. 10 days later and still waiting to be connected. I am having to chase them for updates. Really disappointed so far. I picked them and cancelled Virgin as I wanted to support a B- corp organisation but regretting that decision now.
Nov 12th, 2022