Rushbrook & Rathbone Ltd

I'm highly disappointed by the services provided by this agency. I've been following up with them about some work which was supposed to be complete before the move in and it's currently been 10 months but the work is still not complete and the worst part is that it's not even being followed up. Do not believe anything promised by this agency over email or phone. Get everything clearly mentioned on your agreement.
Apr 16th, 2023

Great partner organisation
Nov 26th, 2022

Been with R&R for a year now, always quick to respond and get things sorted. Everything you need from a property management company.
Apr 3rd, 2022

I don't always write reviews but feel compelled to have to leave an amazing one specifically for Vicky Farrimond who works at Rushbrook and Rathbone. Through what I would describe as a difficult process of referencing (moreso related to the landlord that we were having to deal with rather than the process of referencing itself), Vicky was professional, friendly and honest every step of the way. Her prompt and thorough approach in coordinating communication with the Lettings hub and with Statons was second to none. Thank you to Vicky and the team, were passed referencing and despite not getting the home that we had applied for, she had made the process of closure seamless. Having to deal with circumstances that are not in our control despite jumping through all the hoops successfully is disheartening but when dealing with professionals like Vicky, it all feels much less painful. Thank you for your valued support and customer service. You'd be a great role model for anyone learning in your team.
Mar 30th, 2023

I wish I could give them no star as they don't deserve even 1 star. I have moved to a property in Barnet last year and was there for about 9moths. they have given me a property with so many issues. one bed was flooded and we couldn't use it, Marks on the carpet , walls were all marked and not painted as they had a tenant with kids for three years. I took all the pictures when I moved in and moved out as I heard how unprofessional are this state agents as claim your deposit toward painting and damages done by the old tenant. I think they couldn't claim from the old one and try to claim from us or maybe they claim from them too. I wouldn't trust them at all . they are trying to claim all the money on the property before I moved in from my deposit. they trying to blame the landlord who wants to claim not them. I am making sure they can't as I have so much evidence. I will report them to the property Ombudsmen too as what they do is illegal.
Jan 11th, 2023