Bancroft Medical Centre -Orford Lodge

The worse practice I've ever heard of. We called them multiple times, it's impossible to get appointments for the same day, then they said they could call back in a week, they didn't. When we asked why they didn't they said they left a voice mail, which is a lie, there's no missed calls and no voice mails. After this issue, next available was the next month! Shocking!
May 7th, 2022

Phoned 47 times this morning to try to get an appointment for my 8 month old. Was then on hold for 1 hour 45 minutes before being hung up on before reception answered. This is a joke. I appreciate that reception is very busy, but this is not the first time this has happened. When/if you do actually manage to get an appointment, the GPs are great. But they really need a new booking system.
Feb 25th, 2022

I rang up at 2 mins past 8 to get an appointment and when I got through it said there were no apps left for the day! So I had to hold on for reception using the acute selection. I was 30th in the queue!! Then you have to listen to the most irritating music . .finally got through 50mins later to be told there's no appointments. ABSOLUTE disgrace.
Dec 3rd, 2021

Receptionist was rude and very abrupt with a can't do attitude. How can a GP diagnose a problem over the phone is beyond me. Instead the Receptionist told me to take my issue to A&E which says to me she couldn't be bothered. Sadens me that my national insurance pays for nothing. I will be looking to getting myself registered with another surgery.
Aug 27th, 2021