Careline365

A caring and compassionate company and a system that works. Very reassuring for me when I was not at home and Dad was alone.
Jan 16th, 2023

Device works well support when the fob was lost in the garden or surrounding areas appalling my mother paid for the device upfront for the 2nd year somehow it came loose the operator was so unsympathetic and unhelpful he was rude generally the ladies in the phone when you call are lively but this one way back in April wasn't and therefor eis paying for a service she can't use as they wouldn't replace the fob. They have finally contacted me today but only as they want a renewal a renewal of what poor service no support in resuming service just interested in cost what no service nosupport
Jan 10th, 2023

Ordered and paid for equipment for the year. After 6 months my husband had to go into hospital and then into a nursing home so no longer needed this machine. I returned it and asked for a refund for the time remaining but was informed it had to be returned in the first 30 days in order to receive a refund and that I should have read all the terms and conditions and would then have been aware of all the facts. I didn't know how quickly he would deteriorate and have to go into a nursing home so just signed the paper. The annoying thing was he only had to use the machine once for a medical emergency and on this occasion was told sorry there was no one on the other end of the phone who could give any medical advice which was the whole point of having the machine in the first place. To anyone considering using this system read the terms very carefully before signing as you could be paying for something you will not need. If you are researching these systems on line, you will find much cheaper alternatives and in a few cases free. As money is tight for a lot of people at the present time this could be an expensive choice if you have to cancel after a short period. Would I recommend this system, NO I'M AFRAID NOT.
Dec 28th, 2022

The customer service is far from acceptable. I canceled my fathers service on the 24th November and was advised to return their alarm and cables when I received their prepaid returns note.However it took two calls to get this sent and they did NOT advise they would continue to take the annual payment on the 1st of December. Careline confirmed today they received the return on the 14th however the recorded delivery details confirm the 10th. I made a complaint on the 20th and again on the 21st. The first person I spoke to had no idea what they were doing and was very unhelpful. They put me through to "Reece" who was equally unhelpful and refused to pass me on to a manager. He kept repeating I wouldn't get a call from a manager and my refund would take 5 to10 days. When I pointed out it had already been 11 days from receipt of the return he was unable to confirm when I would get my money. To say he was unhelpful is an understatement. Apparently their accounts department don't start work until 10am!!
Dec 26th, 2022

I have just received the renewal amount for my mums care alarm at 245. I called to query this and was told that it had risen by 10 due to inflation and they could take that off. I was then told they could only take it off at renewal next year as it would take 5 days to apply the discount and they have already applied to take the direct debit 5 days in advance so it couldnt be done. Having checked the price for a new alarm it is considerably lower and when I asked if I could close this account down and start again, I was told that a new set up fee would apply again. So the price advertised is false! I asked to speak to a manager and was told that would also take 5 days. This company obviously work very slowly if everything takes 5 days! To say Im very unsatisfied with this company is an understatement. It seems to me like they are praying on the older and vulnerable generation and hoping no one will question the renewals. I have also found. A discount code for 10 off which is valid until the end of October so was it really an inflation increase????
Oct 10th, 2022