Kay Collins Sales Lettings & Property Management Ltd

Avoid this letting agents at all cost. I went to them with several issues of a property I was renting. ( house was so damp it was falling apart) with their verbal permission I got professional flooring done of my own expense because the house they let me the carpet was full of cat wee and I had a young son. When it came to me finally moving out they disputed my full deposit saying that the walls were crumbling ( yes due to the damp ) and that they never agreed for me to do any work!! I hope youre happy taking 450 off a hard working single mum. AVOID!!!
Apr 23rd, 2023

Absolutely dreadful, when we were forced to move out because our landlord had died, they didn't even care about helping us to find anywhere, they had houses coming up on their agency and we were not informed about one, when we called them enquiring about any property for letting with them, they had already fully booked veiwings and unbelievably asked if we'd like to be put on a call back contact list, I couldn't believe that we weren't already on the list of new property's, after receiving our notice we asked for their help considering we had two months to leave.
Feb 25th, 2023

Absolutely disgusting company, applied to rent a house ,explained my position accurately, including all problems ,also had a guarantor ,who has excellent credit,house owner and business owner for 19 years, was informed everything was OK and just needed to pay a fee ,which I did immediately, only after I paid ,was I informed I'm not suitable, very disappointing and people need to be aware not to pay the fee ,scam in my opinion, won't let me leave 0stars
Jan 23rd, 2023

Critical: Professionalism
Jan 12th, 2022

Oct 2nd, 2021