Nationwide Building Society

The most unhelpful Nationwide staff. Unable (or perhaps just unwilling) to help with the simplest of requests. This branch could close completely and be of the same use.
Jan 31st, 2023

Very friendly and helpful knowledgeable staff
Jan 7th, 2023

Great service and very helpful at the counter .. Thanks.
Dec 18th, 2022

Agree wholeheartedly with Stephen Vickers comments that this branch has changed for the worse. Have been in twice in the last 2 weeks and I don't know whether it's me but the staff seem to have very little customer service skills, not only that they are getting younger and all of the staff on duty were no more than 25!! My second visit I was waiting for my query to be resolved and was next to 2 elderly ladies who were having difficulty sorting their query out and I could see why as the counter assistant didn't seem to be very helpful! As for my query I was originally told that I had to do my query through the website and after a bit of persuasion I managed to get the lady to sort my problem out as she said she couldn't do it at the start? I've never had a problem with the Nationwide pre covid but you need to address the issue that the staff don't appear to be particularly helpful with alot of queries saying either you have to sort it online or ring customer services!! You also need to bring back some older staff like there was a couple of years ago!
Oct 23rd, 2022

Really friendly and helpful cashier when I called in this morning. Sorted my coin deposits out no problem.
Oct 19th, 2022