Hinckley & Rugby Building Society

There is no branch near me. Online, decided to open an account. Disappointed there are only two reviews and not good ones at that. Both about experiences in branch. Would have to communicate by post & wonder what the service is like by post?
Dec 8th, 2022

My husband went in today .to open a account as we have a new grandson the girl was rude and short with my husband, His glasses steamed up with the mask he pulled it forward to clear his glasses .she was abrupt asking him to put it back on .even though she had a full screen. We will not be putting any money in this branch as we don't need to be treated so rudely when trying to open two accounts. And had we had our investments and mortgage with them i would be closing them.
Apr 19th, 2021

Called in the Castle Street branch, early Saturday morning to receive advice. No other customers in branch. I was left standing at the counter like a prune for considerable time, whilst the only cashier was on her computer. No, 'sorry I'll be with you in a moment sir' or, 'just give me a second sir'. No, instead I got a 'are you waiting to be served'? Well, if I was opening an account, or was looking to invest, I would have walked out immediately. First customer impression was appalling!! to say the least. I had to bite my tongue, before I said something rude. I would certainly take any further business elsewhere, rather than have my intelligence insulted, and made to feel small.
Dec 20th, 2017