In-Time Watch & Jewellery Repairs

DISASTER. I live locally so took my Tudor Black Bay 58 in to see if In Time could swap the fabric strap to the factory bracelet. The man who served me seemed to be annoyed that I had interrupted him from texting to start. He was quite rude when I asked if he could change the bracelet and perhaps the micro adjustment and pushed the price up to 10 from 6 pounds. Because first you are asking for bracelet now you want adjustments - I didnt realise I would be causing him an issue by bringing him business. He then proceeded to scratch away at my watch for 5 minutes unsuccessfully. He asked if this was the original bracelet for the watch (it is) then implied that there was something faulty with it and gave up. I asked him to put the fabric strap back on which he did incorrectly before I pointed it out. I then noticed that the back of the watch is completely scratched up where he was trying to incorrectly put the bracelet back in when I showed this to him he said something along the lines of thats what we do when we do repairs. He didnt seem to concerned and moved onto the next customer. Now something that I saved for years to purchase is completely scratched up. It might not matter to you that its on the back, but it certainly does to me. He did not treat my watch with care and attention, failed to do what he implied was easy and to top it all of he was rude at the start. So completely disappointed.
Dec 26th, 2022

Having been told by West End watch specialists, including a master watchmaker, that my watch strap folding buckle clasp could not be mended, In Time at Elys fixed it and fitted a new watch strap in under 30 mins. They were so helpful and positive on the 'phone before I went and the man who served us and carried out the repair was patient, helpful and totally professional. Such a good service. I highly recommend them.
Nov 17th, 2022

Oct 15th, 2022

Coralita served me today, professional, friendly, clearly knew her onions. All fixed, three links to my Tag and a clean all done in 40 mins for 20! Highly recommended.
Sep 22nd, 2022

Great service and help! Perrie and Coralita were excellent. Highly recommend!
Aug 28th, 2022