Virgin Active

Love this child free gym. Great classes with well balanced instructor's pleanty of classes to choose from. Lovely pool. Friendly staff.
May 4th, 2023

So some people get a message saying your closing down for 3 months and others don't and how much notice do you give? Less than a month?! When are you going to tell the rest of your members? UPDATE: Just talked to the staff. They KNOW that they have not and will not email people about the closure if they have unsubscribed to marketing emails?!? It's a "full refurbishment" but don't know anything else. Talking to the members some are saying they are CONVERTING THE POOL TO A GYM? Because it's too expensive for them. So I'm heading to Nuffield over the road they have a 50% discount if you are a Vitality member! You can also had either a rolling monthly or yearly contract.
May 2nd, 2023

Cool service
Apr 28th, 2023

Apr 23rd, 2023

Avoid this gym at all costs, virgin active claim to be a premium brand yet there is a rude staff member in the Wimbledon branch there who ignores serving customers and walks around in socks like its his own house. When I complained to him about it he proceeded to get aggressive asking me what the hell do I want, this is on CCTV. The PTs here are very friendly and hardworking such a shame they are being let down by this individual who has no idea how to work in customer service. I have extensive experience of running high end gyms, Im surprised this person is working in the customer service industry with this negative attitude, please train him in the art of handling complaints. I have raised the issue with the UK service director for Virgin Active, Jonny Glass.
Apr 20th, 2023